ChatMyStore is currently under review by Shopify. Going live on the Shopify App Store in a few days.

How to use ChatMyStore

Everything you can do from WhatsApp, with an example chat for each. Not installed yet? How to install

1. Add your team

Your staff can use the same chat. Each person only sees and changes what their role allows.

  1. Send “invite manager” (or packer, inventory staff, viewer).
  2. Send the link you get to that person, or add their number to the message to send it straight to them.
  3. They tap the link and send the message. They're in.

💡 Roles: a manager can do almost everything; inventory staff look after stock; a packer ships orders; a viewer can only look. Only the owner can refund, change the plan or manage the team.

You: invite packer

ChatMyStore: ✅ Invite ready for a packer. Send them this link.

You: team

ChatMyStore: 👥 Your team: • You (owner) • Sara (packer)

2. New orders and shipping

You get a message for every new order. You can mark it shipped from the chat.

  1. A new order arrives: you get its number and total.
  2. When you send it, reply “ship 1051” with the courier and tracking number.
  3. Send “orders” any time to see today's orders.

💡 If an order hasn't shipped after a while, the bot reminds you.

ChatMyStore: 🛒 New order #1051, $86

You: ship 1051 DHL 1234567890

ChatMyStore: 🚚 Order 1051 marked as shipped with DHL tracking 1234567890.

3. Daily summary

Every morning you get yesterday's orders and sales, what's running low and what's waiting to ship.

  1. It comes by itself every morning.
  2. Send “brief” to get it now.
  3. Send “notifications” to change the time or turn it off.

ChatMyStore: ☀️ Yesterday: 18 orders, $1,420. 📦 3 orders waiting to ship. 🟠 Low stock: T-shirt M (2)

4. Stock

See and change how many you have of each item. You get a message when something runs low.

  1. Send “low stock” to see what's running low.
  2. Send “set TSHIRT-M stock to 20”, or “add 10 to t-shirts”.
  3. Check the change and tap ✅ Confirm.

💡 Low stock alerts come when an item has 5 or fewer left. Send “low stock alert at 10” to change the number.

You: add 10 to t-shirts

ChatMyStore: 📦 Change stock (1): • T-shirt M: 2 → 12 [✅ Confirm] [❌ Cancel]

ChatMyStore: ✅ Done. T-shirt M now has 12.

5. A new product from photos

Growth and Pro

Send photos of a product with a few words. The bot writes the product for you to check.

  1. Send 1 to 10 photos. With them, write the price, sizes and how many you have.
  2. The bot shows the name, price, sizes and description. Ask for any change, e.g. “price 2200”.
  3. Tap 💾 Save as draft (hidden from customers) or 🚀 Publish (live on your store).

💡 The bot may tidy your name and description. If you want your own words, just say “keep the name I gave” or “use my description”.

You: 📷 📷 📷 cotton t-shirt, price 25, sizes S M L, 10 of each

ChatMyStore: 🆕 New product: please check Name: Cotton T-shirt Price: 25.00 Size: S, M, L Stock: 10 of each [💾 Save as draft] [🚀 Publish]

You: keep the name I gave

6. Photos of a product you already have

Growth and Pro

Add new photos to a product, see all its photos, remove one or choose the main photo.

  1. To add: send the photos with the product's name, e.g. “Oasis”, and tap ➕ Oasis. Or first send “add photos to Oasis”, then the photos.
  2. To see them: send “show Oasis photos”. You get one picture with a number on each photo.
  3. To remove or change the main one: “remove Oasis photo 3”, or “make Oasis photo 2 the main one”. Tap ✅ Confirm.

💡 Photo 1 is always the main photo customers see first. Write “main” with new photos to make the first one the main photo.

You: 📷 📷 Oasis

ChatMyStore: 📸 Add these 2 photos to Oasis, or make a new product? [➕ Oasis] [🆕 New product]

You: remove Oasis photo 3

ChatMyStore: 🗑️ Remove photo 3 from Oasis (4 → 3 left). [✅ Confirm] [❌ Cancel]

7. Prices, sales and discount codes

Change prices, put items on sale and make discount codes.

  1. Send “t-shirts price 22”, or “20% off all t-shirts”.
  2. For a sale with an end: “20% off t-shirts from Friday to Sunday”. Prices go back by themselves.
  3. For a code: “make a 10% code SAVE10”. Check and tap ✅ Confirm.

You: 20% off all t-shirts

ChatMyStore: 🏷️ Sale (3): • T-shirt S: 25.00 → 25.00 20.00 • T-shirt M: … [✅ Confirm] [❌ Cancel]

8. Suppliers and reordering

Save who you buy from. When stock runs low, the bot prepares a ready message you send from your own WhatsApp.

  1. Send “add supplier City Wholesale +15551234567, they supply t-shirts”.
  2. When t-shirts run low, you get a reorder suggestion. Send “reorder t-shirts” any time.
  3. When the stock arrives, send “t-shirts arrived” and the bot adds it.

💡 The bot never messages your supplier itself. You always send the order from your own WhatsApp.

You: reorder t-shirts

ChatMyStore: 🚚 Order 50 T-shirts from City Wholesale? [Reorder] [Change amount] [Not now]

You: t-shirts arrived

9. Sales reports and Excel files

Ask how sales are going, or get an Excel file of orders, sales or stock.

  1. Ask in your own words: “sales this month”, “best sellers last week”.
  2. For a file: “orders excel”, “sales excel september”, “stock excel”.
  3. The file arrives in the chat. Open it on your phone or computer.

You: how did we do this month?

ChatMyStore: 📊 This month: 312 orders, $24,180. Up 12% from last month. Best seller: T-shirt M (64).

You: orders excel

ChatMyStore: 📄 orders.xlsx

10. Cash on delivery

Ask a customer to confirm their cash-on-delivery order before you send it.

  1. Send “confirm 1051”.
  2. The bot prepares a message for the customer. You send it from your own WhatsApp.
  3. When they answer, send “1051 confirmed” or “1051 refused”.

You: confirm 1051

ChatMyStore: 💬 Message ready for the customer of order 1051. Tap to send it from your WhatsApp.

You: 1051 confirmed

11. Alert settings and quiet hours

Choose which messages you get, at what time, and when to stay quiet.

  1. Send “notifications” to see your settings.
  2. Change them in your own words: “daily summary at 9am”, “no low stock alerts”.
  3. Quiet hours: “quiet from 10pm to 8am”. Alerts wait and come after.

💡 WhatsApp only lets the bot message you freely for 24 hours after your last message. Say hi once a day to get everything right away.

You: quiet from 10pm to 8am

ChatMyStore: 🔔 Notification settings: • Your quiet hours (alerts held): off → 10:00 pm to 8:00 am [✅ Confirm] [❌ Cancel]

12. Your plan, messages and top-ups

Each plan has a number of messages a month. You can see how many are left and add more.

  1. Send “usage” to see how many messages are left and when they start again.
  2. Send “plans” to see or change your plan.
  3. Send “top up” for more messages this month ($15).

💡 Only messages the bot sends count. Messages you send are free. If they run out, the bot pauses and keeps your alerts until you top up or the next month starts.

You: usage

ChatMyStore: 📊 This month: about 640 of about 1,810 messages left. Messages start again on 26 Nov.

13. More than one store

If you have more than one store, you can use them all from one WhatsApp number.

  1. Install ChatMyStore on each store and link it the same way.
  2. Send “stores” to see them all.
  3. Send “use 2” to switch. Everything you send then goes to that store.

You: stores

ChatMyStore: 🏪 Your stores 1. city-tees (now) 2. city-jeans

You: use 2

ChatMyStore: 📍 Now using city-jeans.

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