ChatMyStore Terms of Service and Data Processing Terms

Last updated: 19 October 2026
Provider: ChatMyStore, Pakistan ("ChatMyStore", "we"). Full details are under Contact below.
Customer: the Shopify store that installs ChatMyStore ("Merchant", "you")

By installing ChatMyStore you agree to these terms.

Part A: Using ChatMyStore

1. The service

ChatMyStore lets your team read and manage your Shopify store from WhatsApp: orders, stock, products, prices, suppliers, reports and alerts. It uses AI to understand messages. Changes that affect your store are shown as a preview and need a tap to confirm.

2. Your responsibilities

• Only add team members who are allowed to act for your store, and give each the right role.
• Check previews before confirming them. You are responsible for changes your team confirms.
• Have permission to message your suppliers and customers on WhatsApp, and follow WhatsApp's and Meta's rules.
• Don't use ChatMyStore for anything illegal, for spam, or to break Shopify's or Meta's terms.

3. AI answers

AI can make mistakes. Answers about your store are based on Shopify's data at the time of asking, but please check anything important, such as money, stock or anything sent to customers, before acting on it.

4. Plans, billing and refunds

• Plans and prices are listed in the Shopify App Store. Shopify bills you and includes the charge on your Shopify invoice.
• Plan limits, such as AI messages and team size, apply as listed. When a limit is reached, AI replies pause, but alerts and simple commands keep working.
• Refunds: plans renew each month or year until you uninstall. Uninstalling stops future charges straight away. We don't refund partial months or unused AI messages, but if you were charged by mistake, email hello@chatmystore.com within 30 days and we'll refund it.

5. Availability

We work to keep ChatMyStore running but can't promise it will always be available. Shopify, WhatsApp or AI providers may also have outages that we don't control.

6. Ending

You can uninstall at any time. We may suspend or end access if these terms are broken. After you uninstall, your data is deleted as described in Part B.

7. Liability

To the extent the law allows, ChatMyStore is provided "as is", and our total liability is limited to what you paid us in the 12 months before the claim. We aren't liable for indirect losses, such as lost profits or lost sales. Nothing in these terms limits liability that the law doesn't allow to be limited.

8. Changes and governing law

We'll tell store owners on WhatsApp at least 14 days before material changes. These terms are governed by the laws of Pakistan.

Part B: Data processing terms

These terms apply where ChatMyStore processes personal data about your customers, team members or suppliers for you.

1. Roles. You are the controller of your customers' and suppliers' personal data. ChatMyStore is your processor and acts only on your instructions, which means what your team asks ChatMyStore to do and these terms.
2. What we process.
   • Team members' names and WhatsApp numbers.
   • Suppliers' names and numbers.
   • When your team asks to confirm a cash-on-delivery order, your customer's first name and phone number. These are read from Shopify and used once; we don't store them.
3. Purpose limits. We use this data only to provide ChatMyStore. We never sell it, use it for advertising, or message your customers ourselves.
4. Confidentiality. Only people who need access to run ChatMyStore have it, and they are bound to keep it confidential.
5. Security. We protect data as described in our Privacy Policy, section 7.
6. Sub-processors. We use Shopify, Meta (WhatsApp), Railway (hosting) and the AI providers listed in our Privacy Policy. We'll give 14 days' notice before adding a new one, and you may object by uninstalling.
7. Data requests. We help you answer your customers' requests to see or delete their data. Shopify's privacy webhooks send these to us automatically.
8. Breaches. If a security incident affects your data, we'll tell you without undue delay, and within 72 hours of becoming aware of it. We'll say what happened, what data was affected, and what we're doing about it.
9. Deletion. Shopify tells us 48 hours after you uninstall, and we then delete all data we hold for your store. Backups expire within 31 days.
10. International transfers. Data is processed in countries that may be different from yours: our hosting (Railway) and backup AI provider (Anthropic) are in the United States, our main AI provider (DeepSeek) is in China, and Shopify and Meta process data in their own locations under their terms. Data protection laws there may differ from yours. Our Privacy Policy, section 5, explains what each one receives. If your business needs a specific transfer safeguard, email hello@chatmystore.com before installing.

Contact

Atif Taskeen, trading as ChatMyStore, Pakistan. Email: hello@chatmystore.com